Once payment has been received, all home accessories and gifts are sent on a tracked parcel 5-7 WORKING days delivery service. We will contact you by email if there are any changes regarding your delivery. We are a small team and are working around the clock to dispatch all orders so please bare with us at very busy times.
If your order is for a PRE-ORDER item, please refer to the specific product listing for delivery times / dates.
Furniture (including Garden Furniture) orders are delivered by a different courier service - please allow up to 2 weeks from order for delivery of your item.
It is your responsibility to check that the items that you have ordered will fit into your home prior to delivery. Please allow for the fact that, as most of our furniture is hand-made, the dimensions specified on the site can vary by 1-2cm. If your item is large then check that it can pass freely through doors and corridors and have space to turn.
Please note that deliveries to Off Shore UK (Channel Isles) there will be applicable delivery charges.
Channel Islands Delivery for small items (up to 5KGs) is £15 (5-7 Working Days) Please contact us prior to ordering to enquire about the specific cost of delivery if you are unsure.
There is no extra charge for smaller deliveries to Northern Ireland (under 5kgs) Please note that we do not currently ship to BPFO addresses.
Unfortunately, we are unable to ship furniture and large items to Northern Ireland, the Channel Isles and Worldwide but can make it available for collection.
We hope you are delighted with your order but we do understand that sometimes you will want to return an item. If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 14 days. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Decor Vibes.
If for any reason your goods have been damaged in transit, please accept our apologies but this does occasionally happen. Please contact us at info@decorvibes.co.uk within 48 hours of receiving your damaged delivery. Remember to include your name and order number with a photo of the damaged item, and let us know if you require a replacement or a refund.
NB Please do not return damaged items unless specifically requested by us, as we are unable to refund any return costs.
Missing or Damaged Items
Please check your order carefully on receiving. If your order arrives and it is incomplete or damaged please contact us within 48 hours and we will resolve this issue within 7 working days. We will not be responsible for any missing or damaged items after this date or time.